FAQs

Effective Date: July 2, 2026

Welcome to the Angelastillwell Frequently Asked Questions page. Here you'll find answers to some of the most common questions about ordering, shipping, returns, payments, and our products. If you need additional assistance, please contact our Customer Support team.

Orders

How do I place an order?

Simply browse our collections, select your preferred size and quantity, add the item to your cart, and proceed to checkout. Follow the payment instructions to complete your purchase.

Can I modify or cancel my order?

Yes, you may request a cancellation or modification before your order enters processing.

Once an order has begun processing or has been shipped, changes and cancellations are no longer possible. Please contact us as soon as possible if you need assistance.

How do I know my order was successful?

After your payment has been completed successfully, you will receive an order confirmation email containing your order details.

If you do not receive the confirmation email, please check your spam or junk folder before contacting us.

Shipping

How long does shipping take?

Our standard shipping timeline is:

Delivery estimates begin after your order has been processed.

What is the shipping cost?

We offer Standard Shipping for a flat rate of $6.99.

Shipping charges are displayed during checkout before payment is completed.

What time is the daily order cut-off?

Orders placed before 5:00 PM EST, Monday through Friday, begin processing the same business day.

Orders placed after the cut-off, on weekends, or on holidays will begin processing on the next business day.

Which shipping carriers do you use?

We ship orders using trusted carriers, including:

• USPS
• UPS
• FedEx

The carrier is selected based on destination and operational availability.

Will I receive tracking information?

Yes.

Once your order has been shipped, you will receive a shipping confirmation email that includes your tracking number whenever tracking is available.

My tracking hasn't updated. What should I do?

Tracking updates are provided directly by the shipping carrier and may occasionally be delayed.

If your tracking has not updated for several business days, please contact our Customer Support team for assistance.

Returns & Refunds

What is your return period?

We accept eligible returns within 60 days of the delivery date.

Returned items must meet the conditions outlined in our Return & Refund Policy.

How long does it take to receive a refund?

Once your returned item has been received and inspected, approved refunds are processed within 12 business days.

Your payment provider may require additional time before the refund appears in your account.

Are there any restocking or refund fees?

No.

Angelastillwell does not charge restocking fees or refund processing fees for approved returns.

Can I exchange an item?

We do not currently offer direct exchanges.

If you would like a different size or style, you may return the eligible item for a refund and place a new order.

Products

What products do you sell?

Angelastillwell offers a selection of women's fashion, including:

• Sweaters
• Denim Jeans
• Midi Skirts
• Blazers
• Cardigans

Our collections are designed to combine everyday comfort with timeless style.

How do I choose the correct size?

We recommend reviewing the size information available on each product page before placing your order.

If you are between sizes or need additional guidance, please contact our Customer Support team.

Will the product colors match what I see on my screen?

We make every effort to display product colors accurately.

However, colors may appear slightly different depending on your monitor, mobile device, lighting conditions, and screen settings.

Payments

Which payment methods do you accept?

We currently accept:

• PayPal
• Venmo

Available payment methods are displayed during checkout.

Is my payment secure?

Yes.

Payments are processed through secure payment providers using industry-standard security technologies to help protect your financial information.

Customer Support

How can I contact Customer Support?

If you have questions regarding your order, shipping, returns, or products, please contact us.

Email: contact@angelastillwell.com

Support Hours:

Monday – Saturday

8:00 AM – 7:00 PM (EST)

How quickly will I receive a response?

Our Customer Support team strives to respond to all inquiries as promptly as possible during business hours.

Response times may vary depending on inquiry volume, but we work to provide timely and helpful assistance.

Additional Questions

What should I do if I entered the wrong shipping address?

Please contact us immediately after placing your order.

If your order has not yet entered processing, we will make every reasonable effort to update your shipping information.

What if my package arrives damaged?

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us promptly with your order number and photos of the issue so we can review your request and provide an appropriate solution.

What happens if my package is returned to Angelastillwell?

If a shipment is returned due to an incorrect address, failed delivery attempts, or refusal of delivery, we will contact you to discuss the available options once the package has been received.

Can I place an order from outside the United States?

Order availability depends on the shipping destination entered during checkout.

If delivery is available to your location, the shipping options will be displayed during the checkout process.

If you have a question that is not answered on this page, our Customer Support team is always happy to help. We appreciate your trust in Angelastillwell and look forward to providing you with an excellent shopping experience.