Effective Date: July 2, 2026
At Angelastillwell, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return within the return period outlined below. This policy explains the eligibility requirements, return process, refund timeline, and other important information regarding returns and refunds.
Return Eligibility
We accept returns within 60 calendar days from the date your order is delivered.
To qualify for a return, items must meet the following conditions:
- Returned within 60 days of delivery.
- Unused, unworn, and unwashed.
- In their original condition.
- All original tags must remain attached.
- Returned in the original packaging whenever possible.
- Free from stains, odors, alterations, or damage caused after delivery.
Items that do not meet these conditions may not be eligible for a refund.
Non-Returnable Items
For hygiene, safety, or product integrity reasons, the following items cannot be returned unless they arrive damaged, defective, or incorrect:
- Gift cards.
- Final sale or clearance items marked as non-returnable.
- Personalized or custom-made products.
- Items showing signs of wear, washing, alteration, or misuse.
If an item is incorrectly shipped or arrives damaged, please contact us so we can assist you promptly.
How to Start a Return
To initiate a return, please contact our customer support team before sending any item back.
Please include:
- Your order number.
- The name of the purchased item(s).
- The reason for the return.
- Photos if the item is damaged, defective, or incorrect.
Our team will provide the appropriate return instructions once your request has been reviewed.
Returns sent without prior authorization may experience processing delays.
Return Shipping
Customers are responsible for securely packaging returned merchandise to prevent damage during transit.
Please follow the return instructions provided by our customer support team.
We recommend using a shipping service that includes tracking so you can monitor the progress of your return shipment.
Inspection Process
After your returned package arrives, we will inspect the item to verify that it meets our return eligibility requirements.
Inspection typically includes verification of:
- Product condition.
- Original tags.
- Original packaging when applicable.
- Signs of use or damage.
- Return eligibility under this policy.
Once inspection is complete, you will receive an email notifying you of the outcome.
Refunds
If your return is approved, your refund will be processed within 12 business days after the returned item has been received and successfully inspected.
Refunds are issued using the original payment method used for the purchase whenever possible.
Depending on your financial institution, additional processing time may be required before the refunded amount appears on your account.
Refund Fees
Angelastillwell does not charge any restocking fees or refund processing fees.
You will receive the approved refund amount without any deduction for restocking or administrative fees.
Exchanges
At this time, we do not offer direct exchanges.
If you would like a different size, color, or product, we recommend returning the eligible item for a refund and placing a new order through our website.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive:
- A damaged item.
- A defective product.
- The wrong item.
- An item with a manufacturing defect.
Please contact us as soon as possible with your order number and clear photographs of the issue. We will review your request and work to provide an appropriate resolution.
Cancellations
If you wish to cancel an order, please contact us immediately after placing it.
Orders that have already entered processing or have been shipped cannot be canceled and must instead follow the return process described in this policy.
Late or Missing Refunds
If you have not received your refund after the stated processing period, we recommend that you:
- Check your bank account again.
- Contact your credit card provider or payment provider.
- Contact your financial institution, as posting times may vary.
If you have completed these steps and still have not received your refund, please contact our customer support team for assistance.
Refused or Undeliverable Shipments
Orders refused by the recipient or returned because of an incorrect or incomplete shipping address may require additional review before any refund is issued.
If applicable, refunds will be processed after the returned package has been received and inspected.
Policy Updates
Angelastillwell reserves the right to update or modify this Return & Refund Policy at any time to reflect changes in business operations or legal requirements.
The latest version will always be published on our website with the updated Effective Date.
Contact Us
If you have any questions regarding returns or refunds, please contact us.
Store Name: Angelastillwell
Email: contact@angelastillwell.com
Customer Support Hours:
Monday – Saturday
8:00 AM – 7:00 PM (EST)
We are committed to providing prompt assistance and making the return and refund process as smooth and transparent as possible.