Shipping & Delivery

Effective Date: July 2, 2026

Thank you for shopping with Angelastillwell.

This Shipping Policy explains how orders are processed, shipped, and delivered after a purchase is placed through our website. Please read the information below carefully before placing your order. Our goal is to provide a transparent shipping experience and keep you informed throughout every stage of your order.

Order Processing

All orders are processed after payment has been successfully authorized and verified.

Orders are prepared during our regular business days:

• Business Days: Monday – Friday
• Cut-Off Time: 5:00 PM EST

Orders placed before 5:00 PM EST on a business day will begin processing the same day.

Orders placed:

• After 5:00 PM EST
• On Saturdays
• On Sundays
• On public holidays

will begin processing on the next available business day.

Please note that placing an order does not guarantee immediate shipment. Orders must first complete payment verification and order review before entering fulfillment.

Processing & Delivery Timeline

The table below summarizes our standard shipping schedule.

Delivery estimates begin after your order has been processed and shipped.

Although most shipments arrive within the estimated timeframe, delivery dates are estimates only and cannot be guaranteed because shipping carriers may occasionally experience delays beyond our control.

Shipping Rates

We currently offer the following shipping option throughout our delivery area.

Shipping charges are displayed during checkout before payment is completed.

Shipping Carriers

Orders are shipped through trusted national carriers to help ensure reliable delivery.

Depending on the destination, your shipment may be delivered by:

• USPS
• UPS
• FedEx

The shipping carrier is selected based on logistics, destination, package size, and operational availability.

Order Confirmation

Once your order has been placed successfully, you will receive an order confirmation email containing your purchase details.

Please review your confirmation carefully. If any information appears incorrect, contact our customer support team as soon as possible so we can assist before the order enters shipment preparation.

Shipment Notification

After your order has been shipped, you will receive a shipping confirmation email.

This email typically includes:

• Shipping confirmation
• Carrier information
• Tracking number
• Tracking link (when available)

Please allow a short period after receiving your shipment notification for tracking information to become active within the carrier's tracking system.

Tracking Your Order

Every shipped order includes tracking whenever provided by the shipping carrier.

You can monitor your shipment using the tracking information included in your shipping confirmation email.

Tracking updates are managed directly by the shipping carrier. Occasionally, tracking scans may be delayed while a package is moving between facilities. This does not necessarily indicate that the shipment has stopped moving.

If your tracking has not updated for several business days, please contact us and we will gladly assist.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please verify:

• Recipient name
• Street address
• Apartment or unit number (if applicable)
• City
• State
• ZIP code
• Phone number
• Email address

Incorrect or incomplete address information may delay shipment or result in unsuccessful delivery.

If you notice an address error immediately after placing your order, please contact us as soon as possible. While we will make every reasonable effort to update your information before shipment, address changes cannot be guaranteed once an order has entered processing.

Delivery Attempts

Delivery attempts are made according to the policies of the shipping carrier.

If no one is available to receive the package when required, the carrier may:

• Leave the package in a safe location when permitted.
• Leave a delivery notice.
• Attempt another delivery.
• Hold the package at a local facility.
• Return the package to us if delivery cannot be completed.

Please follow any instructions provided by the carrier regarding redelivery or pickup.

Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, delivery delays may occasionally occur due to circumstances beyond our control.

Possible causes include:

• Severe weather conditions
• Transportation disruptions
• High shipping volumes
• Carrier operational delays
• Natural disasters
• Public holidays
• Unexpected logistical issues

We appreciate your patience should these situations arise.

Lost Packages

If your package appears to be lost during transit, please contact us.

Our team will work with the shipping carrier to investigate the shipment and determine the appropriate resolution.

Investigations may require additional time depending on the carrier's procedures.

Delivered but Not Received

If tracking indicates that your package has been delivered but you cannot locate it, we recommend that you:

• Check around your property.
• Verify with household members.
• Ask nearby neighbors.
• Check with your building management or reception office.
• Wait up to 24 hours, as some carriers mark packages as delivered shortly before the actual delivery.

If you are still unable to locate the package after completing these steps, please contact our customer support team.

Returned Packages

Packages may be returned to us for reasons such as:

• Incorrect address
• Insufficient address information
• Failed delivery attempts
• Refused delivery
• Unclaimed package

If an order is returned, we will contact you to discuss available shipping options.

Additional shipping charges may apply when reshipping returned packages if the return resulted from incorrect address information provided during checkout.

Multiple Item Orders

Orders containing multiple products, including sweaters, denim jeans, midi skirts, blazers, and cardigans, are generally shipped together whenever possible.

In certain situations, products may be shipped separately due to inventory availability, warehouse logistics, or packaging requirements.

If multiple shipments are necessary, separate tracking information will be provided for each shipment.

Shipping Restrictions

At this time, shipping availability depends on the destination entered during checkout.

Certain locations may have delivery limitations imposed by shipping carriers or local regulations.

If we are unable to fulfill an order to a particular address, our customer support team will notify you promptly.

Customer Responsibilities

Customers are responsible for:

• Providing accurate shipping information.
• Monitoring shipment tracking.
• Ensuring the delivery location is secure.
• Contacting us promptly if shipping issues arise.
• Reviewing all shipping details before completing checkout.

Our Commitment

Angelastillwell is committed to providing reliable order fulfillment, transparent communication, and dependable shipping services.

We continuously work with reputable shipping partners to ensure orders are processed efficiently and delivered as quickly as possible while keeping customers informed throughout the shipping process.

Customer Support

If you have any questions regarding shipping, delivery, or tracking, please contact us.

Store Name: Angelastillwell

Email: contact@angelastillwell.com

Support Hours:

Monday – Saturday

8:00 AM – 7:00 PM (EST)

Our customer support team is available during business hours and will respond as promptly as possible to assist with your shipping inquiries.