Cancel/Change Order

This Cancel / Change Order Policy applies to purchase orders submitted through angelastillwell.com. It explains how to request cancellation or changes to order details, including shipping information and selected products, where the order status allows us to make an adjustment.

This policy should be read together with our Shipping Policy, Return and Refund Policy, Terms of Service, and other applicable website policies. If an order has already been shipped or delivered, the available options may be governed by our return and refund procedures rather than the cancellation process described here.

You may contact us to request cancellation after placing an order. We will review the order's current status and determine whether cancellation is still possible. A request is more likely to be accommodated if the order has not entered processing, packing, fulfillment, or shipment.

Submitting a cancellation request does not automatically cancel an order. Please wait for confirmation from our support team before treating the order as canceled.

If you no longer wish to receive an order, contact our customer support team as soon as possible. Use the email address listed at the end of this policy and include the information below so we can identify the correct order.

If you need to correct or update an order, contact us promptly. Depending on the current order status, we may be able to review requests involving product selection, size or color where applicable, quantity, shipping address, recipient details, or other order information.

We can only make a change when the requested adjustment is supported by our ordering and fulfillment process and can be completed before the order reaches a stage where modifications are no longer practical. We cannot guarantee that every requested change will be possible.

If you entered an incorrect shipping address, please contact us immediately and provide the order number along with the corrected address. For your security, make sure the message comes from the email address associated with the order where possible.

Address changes are subject to the order's status. If the package has already been shipped, we may not be able to alter the shipping label or redirect the shipment. Carrier redirection, if available, is determined by the carrier and may be subject to its own requirements or fees.

Please carefully review your address, apartment or unit number, postal code, and recipient details before submitting an order. Angelastillwell cannot guarantee successful delivery when an incorrect or incomplete address has been provided.

Once an order has been dispatched or handed to a shipping carrier, we generally cannot cancel it through our order management process. The package may already be moving through the carrier network, and changes to its destination or delivery arrangements may be outside our control.

If your order has shipped, check the tracking information provided in your shipping confirmation, if available. If you need help understanding the shipment status, contact our support team with your order number.

If the package is delivered and you no longer want the item, please consult our Return and Refund Policy for applicable return conditions and instructions. Do not assume that refusing a package or allowing it to be returned automatically qualifies the order for a refund. Any resulting refund will be reviewed in accordance with the applicable policy.

If we approve a cancellation after payment has been completed, the order will be reviewed for a refund. Where applicable, the refund will be issued to the original payment method. The time required for the funds to appear in your account may depend on the payment provider, bank, or financial institution.

If the order has not been charged, there may be no payment to refund. If a payment is pending or has not been fully settled, its release or reversal may be handled differently by the payment provider.

We do not charge a cancellation processing fee for an approved cancellation. Refund eligibility and processing will depend on the order status, payment status, and applicable store policies.

For returns of delivered products, please refer to our Return and Refund Policy, which explains the applicable return period and refund processing conditions.

If you accidentally place a duplicate order or purchase the wrong item, contact us as soon as possible. Include the order numbers involved and identify which order or item you want us to review.

We will check the status of each order separately. If an order remains eligible for cancellation or adjustment, we will explain the next steps. If it has already been shipped, cancellation may no longer be possible, and the applicable return policy may need to be followed instead.

Please check your order confirmation carefully after checkout. If you notice a mistake, prompt communication gives us the best opportunity to review it before fulfillment progresses.

Some requests cannot be completed because an order may already be in fulfillment, the package may have been handed to the carrier, or the requested adjustment may not be supported by the systems or services involved.

Examples include:

• Requests received after an order has been dispatched when the shipment can no longer be intercepted.
• Requests to change a delivery destination after the carrier has taken possession of the package, where redirection is unavailable.
• Requests to replace an item or alter quantities after the order has been packed or processed beyond the point where changes can be made.
• Requests that cannot be verified sufficiently to protect the order and customer information.
• Requests that conflict with operational, payment, security, or fulfillment restrictions.

If we cannot complete your request, we will explain the reason where practical and identify any alternative options available under our store policies.

To help us review a cancellation or change request, please include the following information in your message:

• Your order number.
• The email address used to place the order.
• A clear description of the cancellation or change requested.
• Any corrected details needed to review the request, such as an updated shipping address.

For your security, do not send passwords, full payment card details, or other sensitive payment credentials by email. We may request reasonable information to verify the order before making changes.

Our customer support team is available Monday through Saturday, from 8:00 AM to 7:00 PM EST. Please contact us as early as possible because an order may continue through fulfillment while a request is awaiting review.

Angelastillwell may update this Cancel / Change Order Policy to reflect changes in store operations, order processing, shipping arrangements, or customer support procedures. The revised version will be published on this page.

The policy applicable to a particular request may depend on the circumstances of the order and the requirements that apply. We encourage customers to review this page before submitting a cancellation or change request.

If you need to cancel an order, correct order details, or ask about an order that has already been processed, contact our support team using the information below. Please include your order number so we can review your request more efficiently.

Thank you for shopping with Angelastillwell. We will make reasonable efforts to review order cancellation and change requests, while recognizing that requests can only be completed when the order's current status and fulfillment process allow.