Intellectual Property Claim

This Intellectual Property Claim Policy provides a channel for reporting concerns involving content that appears on our website, including product photographs, written descriptions, graphics, logos, designs, and other materials associated with our store.

A claim may concern copyright, trademarks, or another intellectual property right. The appropriate information needed to review a claim depends on the type of material involved and the rights being asserted.

Submitting a claim does not automatically establish that infringement has occurred. We assess the information provided and may request additional details before deciding what action, if any, is appropriate.

You may contact us if you believe that material on our website uses your protected work, brand, or other intellectual property without appropriate authorization. Examples of concerns that may be reported include the following.

These examples are provided for general guidance only. Whether particular material infringes a right depends on the facts, the rights involved, and the circumstances of its use.

An intellectual property claim should be submitted by the person or organization that owns the relevant rights, or by a representative authorized to act on the rights holder's behalf.

If you are submitting a claim for a company, client, or another rights holder, please explain your relationship to that party and confirm that you are authorized to make the report. We may request further information to clarify your authority.

If you are reporting content on behalf of another person or business without authorization, your submission may not contain enough information for us to process it as a formal rights holder claim.

To help us identify the material and assess your concern, please include as much of the following information as reasonably available. Incomplete reports may require clarification before we can proceed.

• Your identity and contact details: your full name, organization if applicable, and a working email address where we can contact you about the claim.
• Your authority: an explanation of whether you own the relevant rights or are authorized to act for the rights holder.
• Description of the protected material: identify the work, mark, design, or other intellectual property you believe is being used without authorization.
• Location of the reported material: provide the exact URL of the relevant product page or webpage and describe where the material appears.
• Explanation of the concern: explain how the material relates to your rights and why you believe its use is unauthorized.
• Supporting information: include relevant links, reference images, registration details if applicable, or other materials that help us understand the claim.
• Statement of accuracy: confirm that the information you provide is accurate to the best of your knowledge and that you are entitled to submit the claim.

You can submit a claim by emailing our customer support team. Use a clear subject line, such as "Intellectual Property Claim," and include the information described in the previous section.

After receiving a report, Angelastillwell may review the information submitted, assess whether the reported material can be identified, and determine whether further information is needed. The scope of our review depends on the nature and completeness of the claim.

Depending on the circumstances and information available, possible actions may include:

• Requesting clarification or supporting documentation.
• Reviewing the relevant product listing, image, or webpage.
• Temporarily restricting access to disputed material while a concern is reviewed, where appropriate.
• Removing or modifying material when we determine that action is warranted.
• Declining to take action when the report does not provide sufficient information or does not establish a basis for the requested action.

We do not guarantee that every claim will result in removal, modification, or another specific outcome. We also do not guarantee a fixed processing time, as review may depend on the complexity of the matter and whether additional information is required.

A claim may be delayed if the reported content cannot be located, the protected material is not clearly identified, or the submission does not explain the basis of the alleged infringement. In such cases, we may ask you to provide additional details.

Please make sure that any URLs you provide are complete and that supporting documents or reference links are accessible. If the material has changed or is no longer available, explain that in your message and provide any relevant records that help us understand the issue.

If we cannot obtain enough information to evaluate a report, we may be unable to take the requested action. You may submit additional information if it becomes available.

If content is restricted or removed following an intellectual property complaint and you believe the action was taken in error, you may contact us with an explanation and relevant supporting information.

Your message should identify the affected content, explain why you believe the action should be reconsidered, and provide documentation or other details that support your position. We may request additional information before reviewing the matter.

A request for reconsideration does not guarantee that content will be restored. Any decision will depend on the available information, the circumstances of the original report, and any applicable requirements.

Please ensure that your report is made in good faith and that the information you provide is accurate to the best of your knowledge. An allegation of infringement may affect the availability of content or a product listing, so claims should be based on a genuine concern and a reasonable understanding of the rights being asserted.

Submitting knowingly false, misleading, or abusive reports may delay the review of legitimate concerns and may have consequences under applicable rules or law. We may request clarification or decline to act when a report appears unsupported or does not contain enough information for a meaningful review.

If you are uncertain whether you own the relevant rights or have authority to act for the rights holder, consider obtaining appropriate advice before submitting a formal claim.

Information provided in an intellectual property claim may be used to identify the reported content, evaluate the concern, communicate with the person submitting the report, and manage any resulting action.

Where reasonably necessary to review or address a claim, we may need to share relevant details with people or service providers involved in handling the report, or with other parties where appropriate or required. We aim to handle submitted information for the purposes associated with the claim and in accordance with our applicable privacy practices.

Please avoid including confidential or sensitive information that is not necessary for the review. For more information about how information may be handled through our website, please review the Angelastillwell Privacy Policy.

We may update this Intellectual Property Claim Policy to reflect changes in our website operations, reporting procedures, or the way we handle intellectual property concerns.

Any revised version will be published on this page. We encourage visitors and rights holders to review the policy periodically before submitting a claim.

To report a suspected intellectual property issue, request clarification about this policy, or provide additional information about a submitted claim, please contact Angelastillwell using the details below.

Angelastillwell appreciates the cooperation of rights holders, customers, and other visitors in helping us identify and review potential intellectual property concerns. Providing clear, accurate, and relevant information helps us assess reports more effectively.