Shipping Policy

All orders are processed after payment has been successfully authorized and verified. Once an order is received, the relevant details are reviewed before the items move into fulfillment. This process helps us prepare the correct products and shipping information for dispatch.

Our regular order processing schedule is as follows:

The one-business-day handling period covers order review, preparation, packaging, and readiness for shipment. The time at which a carrier physically collects a parcel may differ from the time the order is packed. For this reason, the handling estimate should not be interpreted as a guarantee that every order will leave the facility at the exact moment it is submitted.

Angelastillwell uses a standard delivery schedule consisting of order handling followed by carrier transit. The timeline below explains the expected duration of each stage so you can plan for your delivery.

The total delivery estimate is calculated by combining approximately one business day for handling with two to six business days for transit. Actual delivery time depends on the order's processing date, destination, carrier service, and any operational conditions affecting transportation.

Business days generally refer to Monday through Friday and exclude applicable public holidays. Saturdays, Sundays, and holidays may affect when processing begins or when carrier operations take place. If an order is submitted after the daily cut-off, the estimate should be considered from the next available processing business day.

Delivery dates and timeframes are estimates rather than guaranteed arrival dates. A shipment may arrive sooner or later than expected depending on carrier handling, local delivery conditions, weather, transportation capacity, and other circumstances outside our control.

Angelastillwell currently offers standard shipping at a flat rate of $6.99 per order. The applicable shipping charge is shown at checkout before payment is completed, allowing you to review the delivery cost alongside your order total.

The flat-rate charge applies to the standard shipping option available for eligible destinations. The checkout page is the final point of reference for the shipping option and cost available for your particular order and address.

Please review the order summary before submitting payment. If a shipping charge applies, it will be presented before the purchase is finalized. Any applicable taxes or other charges, where relevant, will be displayed separately or included in the order total as required by the checkout process.

If a destination cannot be served through the available shipping options, or if a delivery limitation prevents fulfillment, we will contact you when reasonably possible to discuss the next steps.

Orders from Angelastillwell are shipped using established delivery carriers. Depending on the destination, package requirements, carrier service availability, and fulfillment logistics, your order may be handled by one of the following providers:

The carrier is selected according to the shipping requirements of the order and the services available for the destination. We do not guarantee that a specific carrier will be used for every purchase unless a carrier is expressly identified in the shipping details provided for that order.

Once a parcel is handed over to the carrier, transportation, tracking scans, delivery attempts, and final delivery are managed through the carrier's network. Carrier operating schedules and service conditions may affect the actual arrival date.

The delivery method available for a particular address will depend on the options supported by our fulfillment process. If shipping restrictions or service limitations affect your order, we will provide further information when necessary.

Order Confirmation

After you successfully place an order, an order confirmation email will be sent to the email address provided during checkout. This confirmation summarizes your purchase and provides a reference for your records.

Please review the confirmation to make sure that the items, recipient details, shipping address, and other order information are correct. If you notice an error, contact our support team as soon as possible. We will check whether the requested correction can be made before fulfillment progresses too far.

Shipment Confirmation

When your order has been dispatched, we will send a shipping confirmation email when shipment notification is available. The email may include the carrier name, tracking number, and a link to the carrier's tracking page, depending on the information supplied by the shipping service.

Shipment confirmation and tracking availability can occur at different times. A parcel may need to pass through an initial carrier scan before tracking details show movement. If your tracking number does not display information immediately, allow some time for the carrier's system to register the shipment.

Tracking information is provided whenever it is made available by the shipping carrier. If your shipment has a tracking number, you can use the link in your shipping confirmation email to check its latest recorded status.

Depending on the carrier, tracking updates may show events such as:

• Shipment information received.
• Parcel accepted or collected by the carrier.
• Package moving between transportation facilities.
• Arrival at a regional or local delivery facility.
• Out for delivery.
• Delivered or delivery attempted.

Tracking information is generated and maintained by the carrier. Updates may not appear continuously while a parcel travels between facilities or awaits its next scan. A temporary lack of tracking activity does not necessarily mean that the shipment has stopped moving.

If your tracking information has not changed for several business days, or if the tracking page reports an unexpected delivery exception, please contact us with your order number. We will review the available information and help determine the appropriate next step.

Customers are responsible for entering a complete and accurate delivery address during checkout. Correct information helps the carrier identify the intended destination and reduces the risk of delivery delays, misrouting, or returned parcels.

Before placing your order, please verify the following details:

• Recipient's full name.
• Street address and building number.
• Apartment, suite, or unit number, where applicable.
• City, state, and ZIP code.
• Any additional delivery instructions required for the location.
• A valid email address for order and shipment communications.
• A contact phone number if requested during checkout.

If you discover an address error after placing an order, email contact@angelastillwell.com as soon as possible. Include your order number and the corrected address so our team can identify the purchase and review your request.

We will make reasonable efforts to update the address when operationally possible. However, a change cannot be guaranteed after an order has entered fulfillment, been packed, received a shipping label, or been handed over to the carrier.

Once the parcel is in transit, any available rerouting or address correction may depend on the carrier's rules and services. Additional carrier charges, if any, are subject to the applicable service terms.

Delivery attempts are made according to the policies and operating procedures of the carrier responsible for your shipment. Depending on the destination and service, the carrier may leave a parcel in a designated location, provide a delivery notice, attempt another delivery, or hold the shipment at a local facility for collection.

If a signature or another form of confirmation is required, please follow the instructions provided by the carrier. If delivery cannot be completed after the carrier's applicable attempts, the parcel may be held, redirected where permitted, or returned to the sender.

We recommend monitoring the tracking page when your package is close to delivery. If the carrier provides a delivery notice or requests further action, follow the instructions promptly to reduce the risk of a missed delivery or return.

Customers should also ensure that the delivery location is accessible and reasonably secure. If your building has a reception desk, mailroom, parcel locker, or property manager, check whether the shipment has been accepted on your behalf.

We make every reasonable effort to process orders within the stated handling period and provide shipping information as it becomes available. Nevertheless, some shipments may take longer than the estimated delivery window because of circumstances outside our direct control.

Potential causes of delay include:

• Severe weather or hazardous travel conditions.
• Public holidays and changes to carrier operating schedules.
• Seasonal increases in shipping volume.
• Transportation interruptions or carrier network congestion.
• Unexpected sorting, routing, or facility delays.
• Address verification or delivery access issues.
• Other unforeseen logistical circumstances.

If your order has exceeded the estimated delivery timeframe, first review the most recent tracking information and check for any carrier instructions. If the status does not explain the delay, contact our support team with your order number so we can help review the situation.

We cannot guarantee a specific arrival date, and an estimated delivery date should not be treated as a guaranteed appointment. When a delay occurs, we will provide assistance based on the information available and the carrier's investigation process.

If tracking appears to have stopped updating or your package seems to be lost during transit, contact us at contact@angelastillwell.com. Please include your order number, tracking number if available, and a brief description of the issue.

Our team will review the shipment details and, where appropriate, work with the carrier to request additional information or begin a shipment investigation. The time needed to complete an investigation depends on the carrier's procedures and the circumstances of the shipment.

If the carrier confirms that a parcel is lost, we will assess the available information and communicate the next steps. Any resolution will depend on the findings of the investigation, the circumstances of the order, and the applicable store policies.

Tracking Shows Delivered but You Have Not Received the Package

If the carrier's tracking page indicates that your order was delivered but you cannot locate it, please take the following steps:

1. Check your front door, porch, mailbox, and other usual delivery locations.
2. Ask household members whether they accepted or moved the package.
3. Check with neighbors if a parcel may have been left nearby.
4. Contact your building reception, mailroom, or property manager if applicable.
5. Review the carrier's delivery details and allow up to 24 hours for a parcel that may have been scanned as delivered shortly before its physical arrival.

If the package remains missing after these checks, contact us with your order and tracking details. We will help you review the available information and determine whether further follow-up with the carrier is appropriate.

A shipment may be returned to the sender when the carrier cannot complete delivery. This can happen for several reasons, including:

• An incorrect or incomplete delivery address.
• An unknown recipient or an address that cannot be verified.
• Repeated unsuccessful delivery attempts.
• A package that remains unclaimed at a carrier facility.
• A delivery that is refused by the recipient.
• Destination restrictions or other carrier delivery limitations.

If a package is returned to us, we will review the available tracking details and contact you when appropriate to discuss the available options. Depending on the circumstances, the next step may involve confirming your address, arranging a new shipment where possible, or reviewing the order under the applicable store policies.

If a return or failed delivery results from an incorrect address supplied at checkout, additional shipping charges may apply before a replacement shipment can be arranged. Any applicable cost will be communicated before proceeding.

Refused or unclaimed packages are not automatically treated as approved returns. If you wish to return an item after receiving it, please review the store's Return and Refund Policy for the applicable return instructions and eligibility requirements.

Angelastillwell offers a selection of accessories, outerwear, sweaters, and other items available through our online store. When an order contains more than one product, we generally aim to prepare the items together whenever fulfillment conditions allow.

In some circumstances, products in the same order may be dispatched separately because of stock availability, packaging requirements, handling arrangements, or fulfillment logistics. As a result, items from one order may arrive at different times.

If an order is divided into multiple shipments, separate tracking information may be supplied for each parcel when that information is available. Please check each tracking link and its latest status when monitoring a multi-package order.

If you receive only part of your order, first check whether the items are associated with separate tracking numbers or shipment notifications. If the remaining items do not arrive within the applicable estimated timeframe, contact our support team so we can review the order details.

Shipping availability is determined by the delivery destinations supported by our checkout and fulfillment process. The shipping options presented during checkout indicate whether delivery can currently be arranged for the address entered.

Certain locations may be subject to carrier service limitations, transportation disruptions, access restrictions, or other delivery conditions. These limitations can affect whether a parcel can be accepted, transported, or delivered to a particular address.

If we determine that an order cannot be fulfilled to the destination provided, we will contact you when reasonably possible to explain the issue and discuss any available next steps. Please make sure your delivery details are complete and that your address can accept the selected shipping service.

Shipping availability and estimated transit times may change when carrier operating conditions change. The information presented during checkout should be reviewed before you finalize your purchase.

To help ensure that your order reaches the correct destination with minimal complications, please review the following responsibilities before and after placing a purchase.

• Provide complete and accurate shipping information at checkout.
• Review your order confirmation and report errors as soon as possible.
• Ensure that the recipient and delivery address can be identified by the carrier.
• Monitor shipment notifications and tracking updates when available.
• Follow carrier instructions for delivery attempts, collection, or redelivery.
• Contact us promptly if your shipment appears delayed, missing, or incorrectly routed.
• Keep your order confirmation and tracking details available when requesting assistance.
• Ensure that the delivery location is reasonably accessible and secure.

Taking these steps can help reduce avoidable delivery problems and allow our support team to identify your shipment more efficiently if assistance is required.

At Angelastillwell, we aim to make the delivery process straightforward and transparent. From order confirmation to shipment tracking, we provide shipping information to help customers understand how their purchases are handled and what to expect after checkout.

We work to process eligible orders within the stated handling period, use established shipping services, and provide tracking information when supplied by the carrier. We also aim to respond to shipping inquiries and help customers navigate delivery issues using the information available to us.

While we cannot control every part of the carrier's transportation network, we take shipping questions seriously and will make reasonable efforts to assist when a delivery concern is reported.

Our standard shipping estimates, costs, and procedures are provided to help you make an informed purchase. Please review the applicable information at checkout and retain your order confirmation for reference after completing your order.

If you have questions about order processing, shipping charges, tracking information, address corrections, delivery delays, or a missing package, please contact the Angelastillwell customer support team.

To help us assist you efficiently, include your order number and a clear explanation of your question. If your inquiry concerns a parcel already in transit, please also provide the tracking number and any relevant carrier status information.

Angelastillwell appreciates your order and your patience throughout the delivery process. Please keep your order confirmation and any available tracking information until your shipment has arrived. We look forward to helping you with your shipping questions and providing a clear, dependable shopping experience.