Return & Refund Policy

Angelastillwell accepts eligible return requests within 60 calendar days from the date your order is delivered. This period gives you time to review your purchase and determine whether the item meets your expectations.

To qualify for a return, the merchandise must meet the following conditions:

• The return is requested within 60 calendar days of delivery.
• The item is unused, unworn, and unwashed.
• The item remains in its original condition.
• All original tags remain attached.
• The item is returned in its original packaging whenever possible.
• The item is free from stains, odors, alterations, or damage caused after delivery.

Returned merchandise will be reviewed to determine whether it satisfies these requirements. Items that have been used, altered, damaged after delivery, or otherwise fail to meet the eligibility conditions may not qualify for a refund.

Certain products are not eligible for return for reasons related to hygiene, safety, customization, or product condition, unless they arrive damaged, defective, or incorrect.

The following items are generally non-returnable:

• Gift cards.
• Final sale or clearance items clearly marked as non-returnable.
• Personalized or custom-made products.
• Items showing signs of wear, washing, alteration, or misuse.

If an item arrives damaged, has a manufacturing defect, or differs from the product you ordered, please contact us with your order number and supporting photographs. We will review the circumstances and help determine an appropriate resolution.

To begin a return, contact Angelastillwell customer support before shipping any merchandise back to us. Our team will review your request and provide the applicable return instructions.

Please include the following information in your return request:

• Your order number.
• The name or description of the item you wish to return.
• The reason for the return.
• Clear photographs if the item is damaged, defective, or incorrect.

Once we have received the necessary information, our team will review your request and explain the next steps. Please wait for our instructions before sending your package to ensure that it can be identified and handled correctly.

Returns sent without prior authorization may experience processing delays because we may need additional information to identify the order and confirm the applicable return arrangements.

Customers are responsible for packaging returned merchandise securely so that it is protected during transportation. Please use suitable packaging and follow the return instructions provided by our customer support team.

We recommend choosing a shipping service that provides tracking. Keeping your shipping receipt and tracking details can help you monitor the parcel while it is on its way back.

Please retain your return shipment information until we confirm that your returned item has been received and reviewed. If you have questions about the return destination or shipping procedure, contact our team before dispatching the package.

When your returned package arrives, the item will be inspected to determine whether it meets the return eligibility requirements. This inspection helps us verify the product's condition and confirm that the return can be approved under this policy.

The inspection may include a review of:

• The overall condition of the product.
• The presence of original tags.
• The original packaging, where applicable.
• Signs of use, washing, alteration, stains, odors, or damage.
• Compliance with the return eligibility requirements.

After the inspection is complete, we will send an email notifying you of the outcome. If the return is approved, the refund process will proceed according to the timeline described in this policy.

If the item does not meet the stated return conditions, it may not be eligible for a refund. If there is an issue with your return request, our team will communicate the available information and next steps.

If your return is approved, Angelastillwell will process your refund within 12 business days after the returned item has been received and successfully inspected.

Refunds are issued to the original payment method whenever possible. Once we have processed the refund, the time required for the funds to appear in your account depends on your bank, card issuer, payment provider, or other financial institution.

Any additional posting time after we process the refund is determined by the relevant financial institution and is not included in our stated refund processing period.

Angelastillwell does not charge restocking fees or refund processing fees for approved returns.

Once a refund has been approved, we will not deduct a restocking fee or administrative refund fee from the approved refund amount.

Please note that this section addresses fees charged by Angelastillwell for restocking or processing a refund. Any separate charges imposed by a financial institution or payment provider, if applicable, are determined by that provider.

Angelastillwell does not currently offer direct exchanges.

If you would prefer a different size, color, or product, we recommend submitting a return request for the original item if it meets the eligibility requirements. Once the return has been approved and the applicable refund has been processed, you may place a new order through our website for the item you prefer.

Please review the product details and availability before placing your replacement order. A new purchase is subject to the prices, stock availability, and checkout terms shown at the time of purchase.

Please inspect your order after delivery. If you receive a damaged item, a defective product, the wrong item, or a product with a manufacturing defect, contact our customer support team as soon as possible.

To help us review the issue, please provide:

• Your order number.
• The name or description of the affected item.
• A clear explanation of the problem.
• Clear photographs showing the damage, defect, or incorrect item, where applicable.

Our team will review the information and work with you to determine an appropriate resolution. Depending on the circumstances, we may provide further return instructions or other available options.

Please keep the item and its packaging until our team has reviewed your request and advised you on the next steps. This can help us assess the issue accurately.

If you wish to cancel an order, contact our customer support team immediately after placing it. Please provide your order number and clearly state that you are requesting a cancellation.

Cancellation requests depend on the current status of the order. If an order has already entered processing or has been shipped, cancellation may no longer be possible.

Orders that cannot be canceled because they have progressed too far through fulfillment must follow the return process described in this policy, provided the items meet the applicable return conditions.

If you have not received your refund after the stated processing period, please allow for any additional posting time required by your financial institution. You may also take the following steps:

1. Check your bank account again to confirm whether the refund has posted.
2. Contact your credit card issuer or payment provider to ask about pending refunds.
3. Contact your financial institution to confirm its refund posting timeframe.
4. If you have completed these steps and the refund is still missing, contact Angelastillwell customer support.

When contacting us, include your order number and any relevant refund information so our team can review the transaction status and provide assistance based on the available records.

Please remember that the time required for a refund to appear in your account after it has been processed may vary depending on the payment method and financial institution.

Orders refused by the recipient or returned to us because of an incorrect or incomplete shipping address may require additional review before a refund is issued.

If a shipment is returned to us, we will review the tracking details and the circumstances surrounding the return. Where applicable, a refund will be processed after the returned package has been received and inspected.

A refused, unclaimed, or undeliverable package is not automatically treated as an approved return. Please contact customer support for instructions and information about the options available for your specific order.

Angelastillwell reserves the right to update or modify this Return & Refund Policy when necessary to reflect changes in business operations or applicable requirements.

The latest version of this policy will be published on our website with its corresponding Effective Date. We encourage customers to review the policy when requesting a return so they can refer to the information currently published.

If you have questions about return eligibility, return instructions, refund processing, damaged products, or the status of a refund, please contact the Angelastillwell customer support team.

To help us respond efficiently, include your order number and a description of your question or concern. For damaged, defective, or incorrect items, please include clear photographs when available.

Thank you for shopping with Angelastillwell. We value your trust and are committed to making our return and refund procedures transparent, understandable, and straightforward. Please contact us whenever you need assistance with a return or refund request.