Privacy Policy

This Privacy Policy applies to information collected through Angelastillwell's website, online shopping features, customer support communications, and other interactions related to our store. It should be read together with our Terms of Service and other applicable store policies.

For purposes of this policy, "Angelastillwell," "we," "us," and "our" refer to the operator of this online store. "You" and "your" refer to visitors, customers, and other individuals who interact with our website.

This policy does not necessarily cover websites or services operated independently by third parties. If you follow an external link or use a third-party service, that provider's privacy terms may apply.

The information we collect depends on how you interact with our store, the features you use, and the information you choose to provide. This may include the following categories.

You may choose not to provide certain information. However, some information is necessary to complete a purchase, arrange delivery, verify an order, or respond effectively to a request. If required details are missing, certain services may not be available.

Information You Provide Directly

We may collect information when you place an order, enter checkout details, contact customer support, submit a form, request assistance, or otherwise communicate with us. The information collected will depend on the purpose of your interaction.

Information Collected Automatically

When you visit the website, certain technical information may be collected automatically through website infrastructure, server logs, cookies, or similar technologies. Depending on the tools in use, this information may include your browser, device type, approximate location inferred from an IP address, pages viewed, referring page, and general interaction data.

Information From Service Providers

We may receive information from service providers that help operate the store, such as payment processors, ecommerce platforms, delivery providers, security services, or website analytics tools. The information received depends on the service and its role in supporting the transaction or website.

We may use personal information for purposes that are relevant to operating our online store, supporting customers, and maintaining website security. These purposes may include:

• Processing and fulfilling orders, including arranging shipment and delivery.
• Sending order confirmations, shipping updates, and other transaction-related communications.
• Responding to customer questions, complaints, return requests, and refund inquiries.
• Processing payments and reviewing transaction status.
• Maintaining order records and handling accounting or operational requirements.
• Detecting, investigating, and preventing suspected fraud, unauthorized activity, or misuse of the website.
• Maintaining, troubleshooting, and improving website performance and usability.
• Understanding general shopping and browsing patterns where permitted.
• Complying with applicable legal obligations and responding to valid requests.
• Sending promotional communications where permitted and where any required consent or preference has been respected.

We seek to use information in a manner appropriate to the purpose for which it was collected and consistent with applicable requirements.

Our website and its service providers may use cookies, pixels, local storage, or similar technologies to support website functions and understand how visitors interact with the store.

Cookie availability and use depend on the website configuration and the services enabled at a given time. You may be able to manage certain cookies through your browser settings or any preference controls made available on the website. Blocking some cookies may affect shopping cart, checkout, or other website functions.

For more information about cookie practices, please review our Cookie Policy if it is available on the website.

We do not treat personal information as a public resource. We may share information when reasonably necessary to operate our store, fulfill your requests, protect our services, or meet applicable obligations.

• Service providers: Companies that support ecommerce hosting, payment processing, order management, customer support, security, analytics, or technical operations.
• Shipping and delivery providers: Information needed to prepare, dispatch, track, and deliver your order.
• Professional advisers: Legal, accounting, or other advisers when necessary for legitimate business or compliance purposes.
• Authorities and legal recipients: Where disclosure is required by applicable law, valid legal process, or a necessary response to protect rights and safety.
• Business transfers: Information may be transferred as part of a merger, acquisition, restructuring, financing, or sale of relevant business assets, subject to applicable requirements.
• With your direction: Where you ask us to share information or otherwise authorize a particular disclosure.

Service providers are expected to handle information in accordance with their role, applicable arrangements, and relevant requirements. Their independent privacy practices may also apply to information they collect directly.

Payments may be processed through third-party payment services presented during checkout. When a payment provider handles a transaction, payment credentials may be collected and processed directly by that provider under its own privacy and security practices.

We may receive limited transaction information needed to confirm payment, associate a transaction with an order, manage refunds, investigate a billing question, or prevent suspected fraud. The information available to us depends on the payment method and provider.

We do not ask you to send full payment credentials or account passwords through ordinary email. If you have a concern about a charge or payment record, contact us using the support details at the end of this policy.

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including processing orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and meeting applicable obligations.

The appropriate retention period depends on the type of information, why it was collected, whether a transaction or support issue remains unresolved, and any relevant recordkeeping requirements.

When information is no longer reasonably required, we may delete it, securely dispose of it, or take steps to remove identifying details, subject to technical limitations and any retention obligations that continue to apply.

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Measures may include access controls, service-provider safeguards, website security features, and operational procedures.

No website, electronic transmission, or data storage method can be guaranteed to be completely secure. While we work to protect information, we cannot promise absolute security in every circumstance.

You can help protect your information by using trusted devices, keeping your account credentials private where applicable, and contacting us if you believe an order or communication associated with you may have been used without authorization.

Depending on where you live and the circumstances of the processing, you may have rights relating to your personal information. These rights may include the ability to request access to certain information, ask for corrections, request deletion, or object to or restrict particular uses where applicable.

Depending on applicable requirements, you may be able to:

• Request information about certain personal data we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Request deletion of certain personal information, subject to applicable exceptions.
• Withdraw consent where processing is based on consent and withdrawal is available.
• Manage promotional email preferences using the unsubscribe instructions provided in the message, where available.
• Adjust cookie settings through your browser or website preference controls where supported.
• Submit a privacy-related question or request for review.

To make a request, contact us using the email address listed below. We may need to verify your identity or request additional details before responding. Some information may need to be retained or processed to complete a transaction, comply with applicable obligations, protect against fraud, or resolve a dispute.

If we send promotional emails, those messages may contain information about products, store news, or offers. Where required, we will obtain the appropriate permission before sending marketing communications.

If you no longer wish to receive promotional emails, you may use the unsubscribe link or instructions included in the message, where available. Please allow a reasonable period for the preference to take effect.

Even if you opt out of promotional messages, we may still send communications necessary to complete or manage an order, respond to a support request, or provide important information about a transaction.

Our website may include links to third-party websites or rely on services operated by other organizations. These services may have their own privacy notices and data handling practices.

We are not responsible for the independent privacy practices or content of external websites that we do not operate. Before submitting personal information to a third party, please review its privacy information and terms to understand how your data may be handled.

The inclusion of a link or third-party service does not necessarily mean that Angelastillwell endorses every practice or statement of that provider.

Our website is intended for a general shopping audience and is not designed to knowingly collect personal information directly from children in circumstances where such collection is not permitted.

If you believe a child has provided personal information to us in a manner that requires our attention, please contact us. We will review the concern and take appropriate steps as required by applicable law.

Depending on the location of our service providers and the infrastructure used to operate the store, personal information may be processed or stored in a country other than the country where you live.

Where cross-border processing occurs, we seek to use appropriate arrangements and safeguards where required by applicable law. The protections available to personal information may vary depending on the location and the rules that apply to the relevant processing.

We may update this Privacy Policy from time to time to reflect changes in our store operations, website features, service providers, or applicable requirements. When changes are made, we will publish the revised policy on this page and update the effective date where appropriate.

We encourage you to review this page periodically. Where a change requires additional notice or consent, we will take steps as required by applicable law.

If you have questions about this Privacy Policy, want to make a privacy-related request, or need help understanding how information is handled in connection with an order, contact Angelastillwell using the details below. Please include enough information for us to understand your request, but do not send passwords or complete payment credentials.

Thank you for trusting Angelastillwell. We value the privacy of our visitors and customers and aim to handle personal information responsibly throughout the shopping experience.